Privacy statement

Monte Marcella takes your privacy very seriously and processes your personal data with care and in accordance with applicable legislation (GDPR). In this statement, we explain what data we collect, why, and what your rights are.

1. Who are we?
Monte Marcella – Helias BV
Ter Biest 15, 8800 Roeselare
VAT number: BE 1011.076.233
Email address: chris@montemarcella.com
Telephone number: 0478 20 42 42
Website: www.montemarcella.com

2. What personal data do we collect?
We collect personal data when you:

• Place an order
• Sign up for the newsletter
• Fill in the contact form
• Visit our website

The data we may process includes:

• Name
• Address
• Email address
• Telephone number
• IP address
• Payment details
• Website behaviour (via cookies/pixels)

3. Why do we process your data?
We use your data for the following purposes:

• Processing orders
• Sending newsletters (via Mailchimp)
• Analysing website usage (via Google Analytics)
• Optimising advertisements (via Facebook Pixel)
• Legal obligations, such as record-keeping

4. Sharing with third parties
We only share data with third parties if this is necessary for our services:

• Mailchimp – for sending emails and newsletters. When you subscribe to the newsletter, your name and email address are securely stored on Mailchimp servers in the US. Mailchimp complies with the EU-US Data Privacy Framework.
• Google Analytics – to gain insight into how visitors use our website. IP addresses are anonymised and we have entered into a data processing agreement with Google.
• Facebook Pixel – to measure and optimise advertising campaigns via Facebook/Instagram. This pixel anonymously tracks behaviour and links this to your Facebook profile if you are logged in.

Where necessary, a data processing agreement has been entered into with all these parties.

5. Cookies
Our website uses cookies:

• Functional cookies – for basic functions such as the shopping basket and session management
• Analytical cookies (Google Analytics) – to measure behaviour on the site
• Tracking cookies (Facebook Pixel) – for personalised adverts

On your first visit to the website, we ask for your consent to use tracking cookies. You can always adjust your preferences via your browser settings.

6. Newsletter (Mailchimp)
When you sign up for our newsletter, you consent to receiving emails from us. Your data is stored securely and will not be shared with third parties. Every newsletter contains an unsubscribe link.

7. Security
We take appropriate measures to protect your data against loss or misuse, including:

• Encrypted SSL connection
• Strong passwords and access control
• Regular updates of software and plugins

8. Your rights
You have the right to:

• Access your data
• Rectification or erasure
• Restriction of processing or objection to processing
• Data portability
• Withdrawal of consent
• Lodging a complaint with the Dutch Data Protection Authority
• You can contact us at fvl@montemarcella.com for any requests regarding your data.

9. Changes
We reserve the right to amend this privacy statement. The most up-to-date version can always be found on our website. In the event of significant changes, we will actively inform you via email or the website.